... I feel so special at Angel Animal Hospital!
''My husband and I proudly claim our 18 year-old dog, Annie, as our child. We began seeing Dr. Flathers and the staff at Angel Animal Hospital nearly three years ago. While we have been impressed with the professional care that Annie receives, we are always overwhelmed at the personal attention Annie is given. This includes gentle, loving hands that provide the important preventative and acute medical care that our geriatric dog needs. In addition, Dr. Flathers, herself, calls me with test results, recommendations and just to check on Annie after a visit to Angel! We all highly recommend Angel Animal Hospital to anyone who cares about their pet as we do. Go Dogs!'' -Susan Caldwell (Angel Animal Hospital Client)
...a truly special friend. ''Emmaline was a VERY special dog to me. The reason she was is that when my wife Kathy, passed away on 1/5/06, I was devastated (after 33.5 years of marriage). Emmaline truly provided me with a singular reason to stay around. I was required to get up out of bed each day to feed her, give her water and provide her with the care she needed. Also, she missed Kathy too and we grieved together... and I was not actually alone without her. So that is why she was special.
Dr. Harders: I want to especially thank you for the care you gave her and for your professionalism and for just having liked her too. When Emmaline first got cancer, your recommendations of taking her to Bradford Park and your continued assistance in her cancer care was more than professional... it was personal... and allowed me to have 15 months more with her and to prepare myself (at least partially) for the inevitability of this past Wednesday. I thank you so much for that.
Dr. Flathers: I realize that you arried on the scene late concerning Emmaline, but you also cared for her several times over the short time and also demonstrated true professionalism. I know that you also liked Emmaline (possibly a little more than you might admit ) and I thank you wholeheartedly for that.
To Linda: Thank you very very much for having taken care of Emmaline over the years and for your assistance with several other pets and Mom's dogs. You are a wonderful person who truly cares about the pets brought into the hospital and believe me... that truly helps everyone.
To All the Others: I know most of you by your faces and voices, although sadly, I don't remember all of your names. However, you are a very special group of true professionals. You provide very good assistance and when people come in with their pet (for whatever purpose... illness, injury or just everyday care) you make them feel comfortable and also demonstrate that you care. Thank you all very much.
The living plant that the office provided for Dorthy and I is beautiful, VERY thoughtful and truly appreciated. It is setting on a small table next to the over-sized chair and ottoman where Emmaline liked to lay and nap, an appropriate place.
Finally, the card which arrived yesterday (Saturday) was very appropriate and so very thoughtful. Thank you. There will be a time sometime in the near future when I will get another dog as I am a dog lover. I assure you that the new dog's care will be entrusted to Angel Animal Hospital and crew.'' Thank you, Bob, Dorothy and Emmaline Callahan (Angel Animal Hospital Clients)
...our patients deserve extra effort. ''The ladies at Angel Animal Hospital are incredible. Not only do they greet my dogs by name when they come in, they treat them better than my pediatrician treated my kids! As a perfect example: My puppy (Jessie) was being neutered and his nostrils reconstructed, when I came to pick him up that afternoon one of the girls had a picture of her cuddling him on her phone. They had a staff meeting after the surgery and she had got him out of his cage and had just held him during the meeting so that he would not feel alone. She did not have to do this, and I would never have known. She just held my puppy because she cared about how he was feeling. There is no price on that! Plus, they always call me as soon as a procedure is done, to let me know how they are doing and follow up at home a few days later. Ok, they are dogs, I know. But they are MY dogs, and a part of the love in my family. The extra care that the ladies of Angel Animal Hospital give my dogs, even when I am not there, is why I will never go anywhere else! I HIGHLY recommend, if you are looking for a vet, that you try Angel Animal Hospital.'' -Melissa Gargiulo (Angel Animal Hospital Client)
...became very ill on a Friday night.
''My Pug, Joey became very ill on a Friday night. Our regular vet was out of town so I called Dr. Flathers for advice on his symptoms. Very concerned, she advised us to bring him in for observation. Although Dr. Flathers had never treated Joey before, when I brought him in she treated him as if she had known him all his life. Dr. Flathers and her entire staff are very compassionate people and treat their patients with love and care. Unfortunately, I lost my boy due to his illness. A few days later, I received a card in the mail from everyone at Angel Animal Hospital expressing their sympathy. All I can say is they really care about their patients and families. Thank you for everything.'' -Sincerely, Megan Barnette (Angel Animal Hospital Client)
...can be a little nervous when visiting a veterinarian. ''Everyone at Angel is very patient with my questions about procedures for Ralph, no matter how silly. They are very transparent with different forms of communications from email, phone and post. They are also very nice to Ralphie, who can often be hyper and nervous when visiting.'' -Bridgette Robles (Angel Animal Hospital Client)
... I shouldn't have eaten it. ''When I first met you guys I wasn't feeling very good. I was an active 10 month old beagle who had more energy than I knew what to do with. My dad thought he had given me a bone that made me feel sick. He also told the doctor that I had eaten part of the towel that I sleep on. The doctor said there was a chance that the piece of towel was stuck inside me. After the x-rays didn't show anything for sure the doctor sent me home with medicine and said to come back if I started feeling bad again.
Unfortunately I got sicker that night. After spending the night in the emergency hospital I came back to see you guys again. The doctor wanted to do another set of x-rays to see if I was backed up from the towel. This time the picture of my insides showed that there might be something stuck in me.
The doctors said there was a good chance that if I had surgery I could get back to normal. They were right! After a pretty big surgery to remove the towel and a week of recovering I feel GREAT! The doctors and staff at Angel Animal Hospital took good care of me and I can't thank them enough!''
(A note to other puppy Mom's and Dad's out there, keep those towels out of our crates! They are warm but just too tempting not to eat!) -''Rascal'' Carnesi (as dictated to Sara & Craig Carnesi)
...I had an intussusception (and my tummy hurt real bad).
''Last summer our nearly 1 year-old Lab mix Sophie began to show signs of a declining appetite. She had just entered her heat period and not knowing if this was related to that or not we were concerned but focused on her staying cool and hydrated. We had to leave for a two day out of town trip so she was looked after by my father-in-law, who came over twice a day to feed both dogs. We also have a 7year-old Cocker mix named Bri. When we came home Sophie's symptoms were the same and I became more aware of her habit of stretching in sort of a bowing motion, flattening her front paws and leaving her hind quarters up high. She was getting less playful and looked tired. I took her to Angel Animal Hospital the next day. I should say I called for the earliest appointment and they took us right away. I'm not really good at camouflaging my concern! After a exam Sophie showed no signs of illness and no visible sign of pain. I expressed my wife's issue and my guilt over the fact that we had neglected to get Sophie spayed earlier. We were worried that this may be part of her discomfort and lack of appetite. We waited for blood test results to be sure there were no viruses or infection that were involved and decided we would have her spayed.
I took her in the morning of her surgery and got a call around 11 am, thinking it would be to let me know it was complete. The fact is they had Sophie on the table and found her problem to be intussusception. This is when part of the intestine folds in on itself sort of like a telescope. They needed my permission to repair this. As it turns out, when this condition occurs the intestine has the blood supply cut off and begins to die at an increasingly rapid pace. It can be fatal if too much of the intestine is damaged before it is caught. Sophie was lucky they found it when they did. She lost only a couple of inches, basically half of what was folded under.
I picked Sophie up that evening, well actually I showed up with her dog kennel. Her Doctor carried her out to my car and put her in for us! Yes, I said her Doctor did this and not because I asked for help. This was like a mother cradling her own. Maybe the scared look on both my wife and my face helped but non-the-less we were appreciative and impressed. We had to take Sophie for an overnight stay at another location and then I brought her back by the next morning to Angel Animal Hospital for a quick check.
What a difference a night makes! Sophie was already way better and HUNGRY! She has not stopped eating since!! We actually discussed this at a recent check-up as everyone agreed she might be on the verge of being to healthy in the appetite department!
We can never thank the entire TEAM at Angel Animal Hospital enough. Sophie got her spark back and then some. She is romping thru those 'terrible twos' chewing on all she can find, including my fingers when I don't pay attention! To this day, a trip to Angel Animal Hospital for Sophie causes no stress, she actually looks forward to going as it always includes a lot of love from the staff. Sophie loves to have her belly rubs and she gets about 5 per visit. Like children, your pets are very good judges of people and Sophie absolutely adores the staff. Everyone there has always been sweet and caring to her. Ask yourself this, how many Vet's do you know that get down on the floor and really interact with your pet? How may doctors, people or animal, do you know that follow-up not once, not twice, but four times over the course of two months to ensure everything is still going well? The relationship is not just with the pet owner, it's with the patient. I can't say enough about all of you, please keep up this great thing you do. You saved Sophie's life. Thank you for having such an amazing caring staff of people. God Bless.'' Sincerely, Tom, Mia, Joshua and Jacob Carlew (Angel Animal Hospital Clients)
...usually doesn't like visiting the vet.
''My rat terrier, Summer, can prove to be pretty 'ugly' to strangers & does not like visiting the vet. However, Dr. Flathers & her assistants have made the visit to the vet the best it could possibly be for Summer. They take great care to make Summer feel safe. They treat Summer as if she were their own pet & never use harsh actions or words, as we have experienced at some other vet locations. I am very pleased with the service & treatment that we receive at Angel Animal Hospital.'' -Stacy Duncan-Plush (Angel Animal Hospital Client)